{"id":373,"date":"2011-10-25T06:03:23","date_gmt":"2011-10-25T13:03:23","guid":{"rendered":"http:\/\/wp.orangefroglogistics.com\/?p=373"},"modified":"2014-01-31T23:43:40","modified_gmt":"2014-02-01T07:43:40","slug":"37-what-colour-is-your-shelving-unit","status":"publish","type":"post","link":"http:\/\/orangefroglogistics.com\/blog\/item\/37-what-colour-is-your-shelving-unit","title":{"rendered":"What colour is your shelving unit?"},"content":{"rendered":"
For the longest time, I have fought and spent time on the manner and the \u201chow\u201d I get a project delivered, thinking details make the difference, mark people\u2019s minds, and sometimes memories. I heard both bruxist (or teeth-clenching) and supportive remarks while at it, from the end users, professional partners, and, of course, my clients. Whether they make me feel like I missed a dozen of\u00a0boats<\/a>\u00a0or I am actually driving the leading locomotive, once I have digested the ego scratches and gotten back onto the saddle, they just boost me to get better.<\/p>\n Recently, I got into what seemed an endless conversation with another consultant who happens to work for a client of mine. Customer \/\u00a0client service<\/a>, I hear, is a big thing (not that it is a breaking news to anybody), and, listening to this consultant in meetings, regularly interrupting any contributor who may suggest a different viewpoint from his, I caught myself drawing some fairly blunt conclusions about him in his professional capacity (not as a person). Why would I do that? Probably because our conversation was turning into a dead-ended\u00a0arm wrestling<\/a>\u00a0game: frankly, whether our client was part of it or not, I found the scenario pretty destructive and felt I had to step up. Which I did.<\/p>\n